If you are not 100% satisfied with your purchase, you may return the item during the inspection period for 100% of your money back (less shipping & handling charges, paypal fees, and or wire transfer charges if applicable).

Return your gem within 10 days of receipt of merchandise in exchange for your money back.

KashmirBlue guarantee's all merchandise not certified by a reputable laboratory shown on our website, can be purchased with confidence. In the event that an uncertified gemstone sold by KashmirBlue as "natural" turns out to be "enhanced" or "treated" in any method not specified or disclosed, you may return the gem in it's undamaged, unmounted condition for a full refund (less shipping) within 30 days of purchase. This allows the client plenty of time to have the stone certified by a second reputable laboratory if the client chooses.  

There are several types of vendors in the gemstone trade. One type of vendor is a business man who understands they purchased something at $1 and needs to resell the item for $3 making a profit using whatever technique available many sometimes lacking integrity or not being completely honest.. The less common type of vendor are the gemological specialist in their field who's first priority are their clients interests and not their own. We are professionals who search long term relationships in our trade. We will help our clients avoid buying problematic gemstones and make the best possible investments. We understand the industry from both a business and gemological perspective.

Our company, KashmirBlue, prefers to use the same laboratories as the major auction houses (NY, Geneva and Hong Kong) (www.christies.com & www.sothebys.com). The world's reputable auction houses require certificates on every high value gemstone from one of the following laboratories:  GIA (Gemological Institute of America), EGL (European Gemological Laboratory), Gubelin Gemmological Laboratory (Switzerland), SSEF (Swiss Gemological Institute), GRS (Gemological Research Switzerland), and AGL, NY (American Gemological Laboratories). Smaller independent or local laboratories usually lack the budgets to purchase and maintain the more sophisticated equipment to test gemstone treatments and or lack the experience and have inadequate databases from which to compare gemstones of origins.